We build relationships with a few select companies and with a flexible, trained and experienced workforce we ensure that we have the capacity to give each of our customers the highest priority and customized services to help them grow. We understand that production doesn’t always run as smoothly as it should, so we maintain the ability to respond to demand fluctuations to help you minimize any impact on your customer service levels.

We have simple policies and procedures in place that have stood the test of time, but none of that matters without the people that make it all happen. Our team is headed by individuals who each have experience assembling millions of parts and inspecting tens of millions of them. We don't use temporary help and instead have found a team of full- and part-time conscientious, detail oriented people, who focus well on repetitive tasks and take pride in a job well done.

Having to deal with several different people can complicate and delay communications. That is why we have a single point of contact for every customer to provide prompt responses. They are involved in every phase of our service delivery system and intimately familiar with everything we do for the customers they serve. Beginning with initial communication and preparing quotes, to being actively involved with the processing of orders in our care and finally to all the after delivery services. A dedicated person, knowledgeable with each customer's unique situation, can help minimize the risk of miscommunication that rises as more people get involved.

In order to make sure that no important details are lost in communication and are clearly understood and agreed upon, we have one central Quality Control document for each process. This includes such items as product and packaging requirements, quality standards and defect classifications, with the goal being objectivity and the elimination of any subjective perspective. It is approved before processing begins by us and the customer and provides our team a reference with all the specific, unique, information to process an order. Having all of the relevant information in one place helps us avoid quality issues arising from miscommunication.

Copies of all customer approved Quality Control Documents and instructions along with up-to-date records of inspections and other relevant customer records are available for each customer in their own dedicated, secure online customer portal for on demand access wherever and whenever needed. The files will also include such items as inspection results, pictures of findings and statistics, along with running histories for each part.